Melana Preston

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Recent activity by Melana Preston Recent activity Votes
  • What if I never received the approver email?

    Make sure you check your Junk/SPAM folder. You can also resend the approver email by going to the "Manage" option in the Security SSL section of your control panel and clicking on the "Resend Appro...

  • Why is there an exclamation point in a yellow box next to some of my DNS records?

    This indicates that the DNS record is inactive because another DNS record conflicts with it. In the case of conflicts, the record last modified takes precedence, and the other record is inactive. I...

  • What is DNS?

    DNS (Domain Name System) is a naming system for computers and services connected to the internet or a private network. DNS tells other systems where to go when someone tries to resolve your domain ...

  • How do I access the DNS settings for my domain?

    The first thing to take into consideration when looking to update the DNS for your domain is if your domain is using our Nameservers. Our Nameservers are either "NS1.TIERRA.NET" and "NS2.TIERRA.NE...

  • How do I change my payment information?

    To update your payment information, first log in to your TierraNet account. Once logged into your account: Hover over the Account navigation tab and select the Payment Information option from t...

  • How do I update my contact information for my account?

    Once logged into your account: Click the Account navigation tab. Click on the Edit button under the Contact Information section. Enter your new contact information, note that you can have sep...

  • My WordPress site is suddenly blank. What should I do?

    This problem is commonly known as the WordPress White Screen of Death. Please visit http://codex.wordpress.org/Common_WordPress_Errors#The_White_Screen_of_Death   for more information. You will al...

  • What's the Express Service Code and why would I need it?

    Your Express Service Code can be provided to a customer service representative as verification for your TierraNet account in place of your account password. The Express Service Code is unique to yo...

  • How do I add and/or remove DNS records for my domain?

    Log into your account and click on DNS. Using the drop down menu under Select domain to manage, select the domain name you're looking to update and click the Go button. To add a new DNS recor...

  • How do I change my username and/or password?

    Once logged into your account: Click on the Account navigation tab to go to your Account Services page. Click the Username & Password link under the Account Preferences section. Replace your ...