Account

Account

• How do I log in to my account?
• I can't remember my username or password. How can I recover access to my account?
• How do I change my username and/or password?
• Do I need to include a secondary email address in my contact information?
• How do I cancel/close my account?

Security

• Instructions for Two-Step Authentication
• How do I configure Two-Factor Authentication (2FA)?
• I'm not receiving my Two-Factor Authentication (2FA) PIN. What can I do?

Billing

• Why am I getting charged for DNS services when I no longer use TierraNet?
• Can I change how often I get billed?
• How do I change my payment information?
• How do I pay my invoice?
• How do I view the billing activity for my account?

Customer Support

• Contact Customer Support
• What's the Express Service Code and why would I need it?