If your site is displaying a white page with this error, this is most likely due to incorrect database credentials stored in the WordPress configuration file.
To correct this, access your files via Webby, or any FTP program of your choosing, and navigate to the wp-config.php file.
The instructions to follow are using Webby, which can be found from within the online account by clicking the hosting tab at the top of the page.
1. From the hosting services page, click the “Launch Webby” button.
2. Navigate to the location where the WordPress files are placed. These files are most commonly stored in the /wordpress/ directory, but can be installed in any subdirectory.
In this example, the WordPress files are directly within the /htdocs/ directory.
3. Once you have navigated to the WordPress files, click on the wp-config.php file.
4. There are 4 values to edit. The database name, database username, database password, and database host. The database credentials will vary depending on what was set upon creation of the database, but the database host should be left as 'localhost'. *Please be sure to leave the apostrophe on either side of each of these values.
// ** MySQL settings - You can get this info from your web host ** // /** The name of the database for WordPress */ define('DB_NAME', 'YourDatabaseName'); /** MySQL database username */ define('DB_USER', 'YourDatabaseUsername'); /** MySQL database password */ define('DB_PASSWORD', 'YourDatabasePassword'); /** MySQL hostname */ define('DB_HOST', 'localhost’);
To verify the correct database credentials to enter in this file:
From the account control panel, click the hosting tab at the top of the page and click Database admin. This page will display the database name, username and password.
Once this file has been updated, feel free to load your page. Please don’t hesitate to contact support if you have any further questions.